What if I don’t have my vendor’s payment delivery details?

Don’t have your vendor’s payment delivery details or aren’t sure how they want to receive payments? Pay Bills lets you ask your vendors to choose their preference, so they can get paid exactly how they want. 

There are two ways to ask your vendor for their payment details:

1. When scheduling a payment.
2. From the Vendors tab.

Request your vendor's payment details when scheduling a payment

1. Start by scheduling a payment.
2. When asked how your vendor would like to receive payment, select Not sure? Let the vendor choose.
3. Fill in your vendor’s business email, then click Save and continue.
4. Continue scheduling the payment as usual.

Request your vendor's payment details from the Vendors tab

1. Go to the Vendors tab.

2. Select the vendor whose payment details you’d like to request or add a new one.

Request your vendor's payment details from the Vendors tab

1. Click on the vendor’s name.

2. On the right, scroll down to Delivery methods. 

3. Next to Request delivery details click Send request.

4. If we don’t have your vendor’s email you’ll see this pop-up message.

5. Enter their email and click Send request.

Add a new vendor

1. Click Add vendor.

2. Add the vendor’s contact info. Click Continue.

3. When asked how your vendor would like to receive payment, select Not sure? Let the vendor choose. 

4. Enter your vendor’s email address and click Send and add bill to continue scheduling a payment. Or click Send and close if you wish to request their details without scheduling a payment.

That’s it! However you request your vendor’s details, they’ll get an email asking how they’d like to accept the payment. The email will include your details so they easily see who it’s from.

You can also share this article with your vendor on how to accept payments.

NOTE: How will this affect delivery time?

• Payment delivery time depends on when your vendor fills out their details. 
• Once they do, you’ll receive an email notification with an estimated time of delivery, based on typical delivery timelines.
• When scheduling the payment, you’ll see a note under the payment deduction date letting you know by which day your vendor needs to provide the payment details in order to get paid on time. 

NOTE: Does the payment details request link expire?

The link remains valid for 7 business days. If your vendor doesn’t send their details, the payment will be canceled and your bill will be moved back into your Bills tab. You’ll receive an email notification.